Shipping Policy

Shipping Policy of GentleTouchLondon

GentleTouchLondon strives to provide all its customers with fast and reliable shipping services. This shipping policy outlines the delivery times, costs, and procedures to ensure an optimal shopping experience.

Delivery Times
GentleTouchLondon is committed to shipping all orders within 24 to 48 hours after purchase confirmation. Once shipped, orders are typically delivered within 5-14 business days. Delivery times may vary depending on factors such as:

• Weather conditions
• Peak demand periods (such as holidays)
• Customs procedures (if applicable)

Free Shipping
At GentleTouchLondon, you enjoy free shipping on all orders. Regardless of the order amount or your location, we ensure that you don’t pay any shipping costs. This is part of our dedication to making your shopping experience as easy and enjoyable as possible.

Shipping
All orders at GentleTouchLondon are shipped directly from our supplier. This approach helps us reduce processing times and ensure that you receive your products as quickly as possible. Additionally, we can perform strict quality control on each item before it’s shipped.

Order Processing
Once your order is placed, you will receive a confirmation email with all the details of your purchase.

• Orders are processed and shipped within 24 to 48 hours.
• When your order is shipped, you will receive an email with a tracking number, so you can easily track your package.

Tracking Orders
GentleTouchLondon provides tracking information for all orders. The tracking number you receive via email allows you to track the progress of your order on the carrier’s website. This way, you will know exactly where your package is and when it will be delivered.

Questions and Support
If you have any questions about your order or our shipping policy, our customer service team is here to help! You can reach us via:
Email: info@gentletouchlondon.com
We strive to respond to all inquiries quickly and professionally.

Limitations and Exceptions
While we make every effort to meet estimated delivery times, sometimes unforeseen circumstances can cause delays, such as:

• Customs processes
• Bad weather conditions
• Force majeure situations

GentleTouchLondon is not responsible for such delays, but we appreciate your understanding and patience in such cases.

Conclusion
GentleTouchLondon is committed to providing an exceptional online shopping experience, including fast and reliable delivery. By following our shipping policy, we ensure that every customer receives their products as quickly as possible. If you have any questions or need further information, feel free to contact us at info@gentletouchlondon.com