Refund Policy
Return and Refund Policy of Gentletouchlondon
At Gentletouchlondon, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully crafted to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the wrong size was ordered.
Return Shipping Costs
Customers are responsible for the shipping costs of returns. Gentletouchlondon does not cover return shipping fees and is not liable for any costs incurred during the return process. Please refer to our terms and conditions for more information.
Return Notification Deadline
Returns must be notified within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to qualify for a return.
Exchanging Sale Products
Sale items cannot be exchanged, even for incorrect sizing. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To start a return, please send an email to info@gentletouchlondon.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to ensure proper handling of your request.
Conclusion
Gentletouchlondon strives to ensure customer satisfaction. By following our return and refund policy, we ensure that all returns are processed efficiently and fairly. For any questions or concerns, please contact our customer service at info@gentletouchlondon.com